Customer Support Specialist

Soft Steer is a fast growing and leading technology in the fitness and wellness industry.

RESPONSIBILITIES

Key Responsibilities:

Prioritization: Collaborate with team leads and managers to prioritize tasks based on urgency, importance, and available resources. Make informed decisions about task sequencing and allocation.
Status Tracking: Monitor the progress of ongoing tasks and projects. Regularly update stakeholders on the status of tasks, potential delays, and any changes in priorities.
Issue Resolution: Address and resolve any conflicts, resource constraints, or roadblocks that may arise during task execution. Work with teams to find solutions that maintain project timelines and deliverables.
Documentation: Maintain accurate and up-to-date records of task assignments, progress updates, and completion status. Ensure all relevant systems or tools are updated accordingly.
Continuous Improvement: Proactively identify opportunities to enhance dispatching processes and team collaboration. Provide suggestions to streamline workflows, improve communication, and optimize resource allocation.

SKILLS REQUIRED

Requirements:

Communication Skills: Ability to communicate with international clients through calls. Exceptional verbal and written communication skills are essential. You will be interacting with various teams, explaining task requirements clearly, and ensuring seamless communication.
Organizational Skills: Strong organizational abilities to manage multiple tasks simultaneously, prioritize effectively, and ensure timely task completion.
Problem-Solving: Demonstrated ability to analyze situations, identify challenges, and implement solutions that maintain project timelines.
Team Player: A collaborative and adaptable mindset is crucial to foster positive working relationships between teams and individuals.
Attention to Detail: Precision in task allocation and status tracking is necessary to ensure accurate reporting and smooth project execution.
Adaptability: The ability to thrive in a fast-paced environment, adapt to changing priorities, and remain composed under pressure.
Technical Proficiency: Basic understanding of relevant software tools and systems used for task management and communication.
Experience in dealing international clients.

Exciting Benefits we offer: